Frequently Asked Questions
Everything you need to know about styling your home with Close Dialog.
What is the standard shipping timeframe for furniture?
Most of our furniture and large home decor items are processed within 2-3 business days and typically arrive within 7-14 business days depending on your location.
Do you offer white-glove delivery services?
Yes, for oversized items such as sofas and dining tables, we offer a white-glove delivery option at checkout which includes room-of-choice placement and packaging removal.
What is your return policy for home accessories?
We accept returns on all unused home accessories in their original packaging within 30 days of delivery. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also monitor your status by logging into your Close Dialog account.
Are your wood products sustainably sourced?
Sustainability is core to our mission. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure your home is as green as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you budget for your dream home upgrades.